ANNA VALENTINE LTD
This website is operated by ANNA VALENTINE LTD. The privacy of our users is extremely important to us and therefore we encourage all users to read this policy very carefully because it contains important information regarding:
who we are;
how and why we collect, store, use and share personal information;
your rights in relation to your personal information; and
how to contact us and supervisory authorities in the event that you have a complaint.
Who we are
ANNA VALENTINE LTD ('we' or 'us') collect, use and are responsible for storing certain personal information about you. When we do so, we are regulated under the General Data Protection Regulation (GDPR) which apply across the European Union and the in the United Kingdom as the retained GDPR under the Data Protection Act 2018 and we are responsible as a 'controller' of that personal information for the purposes of those laws.
The personal information we collect and use
a. Personal information you provide to us
We collect the following personal information that you provide to us:
Name, including phone number, email address and physical address details.
Some examples of when we collect this information include:
To arrange appointments, delivery information and for contact purposes.
b. Personal information you provide about third parties
If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:
shall consent on their behalf to the processing of their personal data;
shall receive any data protection notices on their behalf; and
shall consent on their behalf to the transfer of their personal data abroad, if applicable.
c. Cookies and similar technologies
A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects ('flash cookies') and single-pixel gifs. Such technologies can be used to track users' actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website.
In addition it should be noted that in some cases our cookies or similar technologies may be owned and controlled by third parties who will also collect personal information about you.
Links including Instagram and additional social media where applicable.
This information helps us to build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually.
For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.
How we use your personal information
We collect information about our users for the following purposes:
To identify users for contact and delivery purposes where necessary.
Who your information may be shared with
We may share your information with law enforcement agencies in connection with any investigation to help prevent unlawful activity.
We will not share your personal information with any other 3rd parties.
We would like to send you information about products, services, offers, competitions and our business which may be of interest to you. Such information could be sent by post, email, telephone or text message.
We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. on purchase, signing up to a newsletter, entering a competition etc). If you do opt in to receive such marketing from us you can opt out at any time (see 'What rights do you have?' below for further information). If you have any queries about how to opt out, or if you are receiving messages you do not want you can contact us using the details provided below.
Required personal information
The provision of the following information is required from you:
Name, address, contact number and email.
This is to enable us to do the following:
Delivery and contact you regarding orders or enquiries.
We will inform you at the point of collecting information from you, whether you are required to provide the information to us.
How long your personal information will be kept
We will hold your personal information for the following periods:
Contact details supplied by the client will be kept whilst ongoing business with client continues and sufficient time thereafter for additional marketing/ collections/ shows.
These periods are no longer than necessary in each case.
Reasons we can collect and use your personal information
We rely on the following as the lawful basis on which we collect and use your personal information:
Performance of your contract with us and the provision of our services and/or products to you;
Your consent (where we request it).
Keeping your information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We will also use technological and organisation measures to keep your information secure.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.
Transfers of your information out of the EEA
We will not transfer your personal information outside of the EEA at any time.
What rights do you have?
Under the Data Protection Act 2018 and the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
fair processing of information and transparency over how we use your use personal information
access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
require us to correct any mistakes in your information which we hold
require the erasure of personal information concerning you in certain situations
receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
object at any time to processing of personal information concerning you for direct marketing
object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
object in certain other situations to our continued processing of your personal information
otherwise restrict our processing of your personal information in certain circumstances
claim compensation for damages caused by our breach of any data protection laws
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on individual's rights under the General Data Protection Regulations (http://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/)
If you would like to exercise any of these rights please:
email, call or write to us
let us have enough information to identify you
let us have proof of your identity (a copy of your driving license, passport or a recent credit card/utility bill)
let us know the information to which your request relates
From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.
Do you need extra help?
If you would like this policy in another format (for example: audio, large print, braille) please contact us using the details below.
By email if you have opted in to receive emails; By a notice on the website accessible by the privacy button.
If you have any questions about this policy or the information we hold about you, please contact us by:
15 CROSS KEYS CLOSE
LONDON, W1U 2DN
telephone: +44 (0)207 935 2050
Calls will be answered at the following times:
Monday to Friday 9am - 5pm
We may record calls for quality and training purposes.
ANNA VALENTINE LTD
1. Cookies and Similar Technologies
A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects ('flash cookies') and single-pixel gifs. Such technologies can be used to track users' actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website for the following purposes:
Cookies will obtain information about your preferences, online movements and use of the internet.
2. Information Collected
We may obtain information about your computer or any other electronic device which you use to access our website, such as your IP address, your browser and/or other internet log information. We will treat this information as your personal information.
In certain circumstances we may also collect personal information about you but only where you voluntarily provide it (e.g by completing an online form) or where you purchase goods or services from us.
3. Consent for Cookies
Users shall be requested to consent through a checkbox pop-up on the website homepage that they will need to answer in order to gain full access to the website. You will be able to review the types of cookies we wish to apply and manage your consent accordingly.
A banner will be shown to all users who have consented to cookies being used, which will ask them if they wish to opt-out of the use of such technologies.
4. Third-Party Cookies
Your IP address and time of visit;
The fact that you have visited our website;
Your name and Instagram profile;
What you have viewed on the website.
5. Cookies and Similar Technologies Used on this Website
The following cookies/similar technologies are used on this website:
Third Party Cookies:
(Name of Cookie --- Owner --- Purpose)
Google Analytics - Google - to track website traffic with utilisation;
Instagram Audience - Instagram - to build remarketing lists for use on Instagram.
For further information on cookies generally visit aboutcookies.org or the Information Commissioner's webpage on cookies ico.org.uk/for-the-public/online/cookies/
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.This policy is up to date as of: 7th June 2021.